Payroll
Remediation
Solutions

Suspect your employees have been paid incorrectly? Payroll Standard helps you establish who’s affected, what they’re owed and what needs to change.

Caloundra Care Compliance ReportRun #29 · 94 of 95 employees · Aug 2019 to Oct 2025EMPLOYEES AUDITED94TOTAL UNDERPAYMENT$1,096,437.05TOTAL OVERPAYMENT$646,708.13TOP UNDERPAID EMPLOYEESPilot-Emp-003$95,707.44Pilot-Emp-051$94,957.62Pilot-Emp-005$80,708.42Pilot-Emp-006$65,642.14Pilot-Emp-016$62,962.41

Need Help with Payroll Remediation?

Payroll Standard combines independent recalculation with specialist support to investigate historical payments and work through the findings. It checks actual pay against a documented interpretation of your Awards and Enterprise Agreements, reviewed and agreed by your business.

An Underpayment Raises More Questions Than It Answers

An employee queries a penalty rate. An allowance looks wrong. A system change reveals a problem that may have been running for years.

Now you need to work out how far it reaches, and your payroll team still has the next pay run to deliver.

  • Who else is affected?

    Find where the issue appears across employees and pay periods.

  • What should they have been paid?

    Recalculate against the relevant rules, rates and employee circumstances.

  • What will it take to put things right?

    Work with remediation specialists to validate the findings and plan the corrections.

Recalculate Pay Against Your Agreed Rules

We help your team agree and document how employees should have been paid. PAY-Check turns those rules into an independent calculation engine, then compares the results with your historical payroll.

Your pay rules

Award and EA obligations, documented and approved by your business.

Your payroll records

Time worked, actual payments and employee changes during the review period.

PAY-Check

Recalculates pay using the relevant historical rules and rates.

Results for specialist review

Underpayment and overpayment differences by employee, pay period and pay code.

Calculation results in minutes, once your rules and data are ready.

See What’s Behind an Underpayment

Load the records, see where pay differs and follow each difference to the people and pay periods behind it.

Data ManagementUpload, validate and approve the source data for this audit projectTIMECARDS74,179 rowsApprovedPAYSLIPS23,110 rowsApprovedEMPLOYEE LIST95 rowsApprovedEMPLOYEE ATTRIBUTES1,532 rowsApprovedTimecardsPayslipsEmployee ListClassification MapPay Codes MapEMPLOYEE IDAWARDEMPLOYMENT TYPECLASSIFICATIONPilot-Emp-001Social, Community, Home Care and Disability Services Industry AwardCasualL3PP2ACPilot-Emp-002Social, Community, Home Care and Disability Services Industry AwardCasualL3PP2DCPilot-Emp-003Social, Community, Home Care and Disability Services Industry AwardPart TimeL3PP2ACPilot-Emp-004Social, Community, Home Care and Disability Services Industry AwardCasualL3 QualPilot-Emp-005Social, Community, Home Care and Disability Services Industry AwardPart TimeL3PP2

Get Through Payroll Remediation with Experienced Support

Your payroll team still has people to pay. Remediation specialists work alongside them to prepare the review, investigate discrepancies and help determine the response.

We agree the responsibilities upfront, so your team knows what it needs to contribute and where support comes in.

  1. 01
    Prepare

    Bring differences in interpretation into the open, agree the rules for the review and prepare the historical records.

    HR, IR, legal and payroll work through differing interpretations and approve the rules used for the review.

  2. 02
    Recalculate

    Run the prepared data through PAY-Check and identify where actual payments differ.

  3. 03
    Investigate

    Check exceptions, validate the findings and rerun calculations as questions are resolved.

  4. 04
    Plan the corrections

    Determine the back-payment response and the system, process and communication work required.

Keep Using the Rules After the Remediation

The rules and decisions behind the remediation stay with your business, even when people change roles or leave. Your team can review and approve updates, then use the maintained Payflow to support configuration, testing and answers to pay questions.

EmployeetypeGIVENThe employee isfull-timeWHENWorks more than38 hours a weekTHENPaid overtimerates. 14.1GIVENThe employee ispart-timeWHENWorks outside thespan of hoursTHENPaid the overtimerate. 21.3(b)GIVENThe employee iscasualTHENPaid a 25%loading. 11.1(b)
Your agreed Payflow
  • ConfigureGenerate configuration workbooks with PAY-Config.
  • TestCreate test cases from the same rules with PAY-Test.
  • ExplainAnswer pay questions from your approved interpretation with PAY-i.

Your Payroll Remediation Questions Answered

How Long Does a Remediation Take?

Once your rules and historical data are prepared, PAY-Check can produce calculation results in minutes. Processing time depends on the dataset and review.

The full engagement also includes data preparation, interpretation review and investigation. Its timing depends on your instruments, historical changes, record quality and the findings that need to be resolved. Fast recalculation helps the team review and rerun results as that work progresses.

What Will Our Payroll Team Need to Provide?

Typically, time records, detailed pay data, employee lists and dated changes affecting pay, such as classifications and employment arrangements. Your team also helps explain historical practices and resolve questions about the records.

If the relevant instruments are not already mapped in Payroll Standard, that work forms part of setup. The delivery plan establishes your team’s responsibilities alongside the specialist support available.

Does AI Decide How Our Employees Should Be Paid?

Your stakeholders review and approve the interpretation documented in your Payflow. PAY-Check’s calculation engine is generated from that rule set, with remediation specialists investigating the results and validating what needs correcting.

What If Our Historical Data Is Incomplete?

Your team and remediation advisers identify gaps and inconsistencies during preparation, assess their significance and determine how they should be addressed before relying on the results.

PAY-Check supports data import and mapping. Preparing reliable records remains an important part of the engagement.

Who Handles Back Payments and Employee Communications?

The scope establishes who will validate the amounts, provide any required specialist advice, process payments, communicate with employees and implement corrective changes. These activities may involve your internal teams, existing advisers or remediation partners.

We discuss those needs at the outset so the approach accounts for what happens after the calculations are complete.

The Fair Work Ombudsman publishes a Payroll Remediation Program Guide setting out its expectations of employers working through underpayments.

How Is the Engagement Priced?

Pricing is based on the scope of the work, including the size of your workforce and the number and complexity of your industrial instruments.

If you want to continue checking subsequent pay runs, we can also discuss an ongoing arrangement and the data preparation, exception review and support it would require.

Speak with an Australian
Payroll Remediation Specialist

Tell us what you’ve found or what’s worrying you. We’ll talk through your situation and help you understand what’s involved in putting it right.

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